Refund policy

Shipping

Free Shipping on Orders Over?
R750

How long does delivery take?
3–7 working days.

What countries do you ship to?
South Africa only.

How will my delivery be shipped?
You will be able to choose from our partnered courier companies.
You can choose to have your order delivered to your door or collected from a pickup locker.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes, products may not be sent together, as different shipping options can be used depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Please note that if you use the shipping address of a logistics company to deliver parcels to other regions or countries, you will be responsible for any additional costs incurred.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do if I receive a different product from what I ordered?
Please contact customer support at support@gadgettime.co.za.

Return Policy

Gadget Time has implemented an easy and straightforward return policy for customers. Within the valid warranty period, customers are entitled to return, exchange, and repair services in compliance with relevant regulations.

All products carry a 7-day money-back guarantee and a 180-day warranty. Faulty products will be repaired or replaced within the warranty period; however, shipping costs are excluded.

Local Offline Stores

Please contact the relevant store for its terms, conditions, and policies. Only orders placed on www.gadgettime.co.za are accepted for RMAs, returns, and exchanges.

Online Purchases From Other Channels

Please contact the relevant platform or online distributor. If you have further questions, customers can contact Gadget Time through this page.

Return Validity Period

7-Day Money-Back Policy
Gadget Time offers a 7-day money-back policy for e-commerce purchases, with no reason required. For non-quality-related returns, customers are responsible for the return shipping cost. Gadget Time will cover redelivery costs for approved exchanges.

Invoices and gifts must be returned together. Products returned under the 7-day money-back policy must be unused, undamaged, and in their original packaging.

Return Procedures

1. For RMAs, warranty claims, repairs, or exchanges, email support@gadgettime.co.za with the following information:

Email address used to place the order
Order number(s)
Proof of the faulty product, such as video or photo evidence
Name of the product(s) you would like to return

2. Request a return mailing label in your email.

3. You will receive an email containing the return mailing form. Complete the form and return the product(s), together with the form, to our fulfilment centre.

Return Mailing Label
A label containing the address of the fulfilment centre that will receive and process your return. Affix this label to the return package. You may choose your preferred logistics provider.

Note: Postage is not provided with the return mailing label.

Return Authorisation Slip
This slip must be included inside the return package alongside the returned items.

Once our fulfilment centre receives the package, the refund process will begin.

Expected Processing Timelines

Below is a breakdown of the estimated timelines involved:

Returned products: This step can take up to 14 business days from the date the return process is initiated.
Refund process: Once the return has been processed, it may take a further 1–14 business days for the refund to reflect in the original payment method.

Refunds

Refunds will be credited using the same payment method used to place the order. Once we receive your returned package, we will process the refund immediately. Your bank will then complete the remaining refund process.

In most cases, refunds are received within 7 business days, although processing times may vary between banks.